**Who are we?**  We are an automotive logistics startup inside of the Atlanta Tech Village. Our digital marketplace connects vehicle shippers with car haulers, and we are on a mission to reinvent vehicle distribution and reduce carbon emissions.

**About the job:**

We’re looking for a **Junior or Senior college student** to join our team as an **Application Support Analyst Intern**. This is a hands-on, paid internship where you’ll work directly with our operations, product, and engineering teams to support and improve the tools that power our business.

You won’t just “watch”—you’ll actually **own real tickets, solve real problems, and build real experience**.

**What you will do:**

- Provide **Level 1 application support** for internal teams, customers, and carriers  
- Troubleshoot issues, escalate when needed, and help resolve user problems  
- Manage and respond to **support tickets** (Jira)  
- Assist in creating **reports and dashboards** to support business decisions  
- Help train users on internal tools (TMS & mobile apps)  
- Document processes and improve internal knowledge bases  
- Work with engineering/product to **identify bugs and suggest improvements**  
- Act as a bridge between **technical and non-technical users**

**What you will learn:**

- How a startup’s **core logistics platform actually operates**  
- Real-world debugging and **production issue handling**  
- SQL + data analysis in a business context  
- How product, engineering, and operations actually collaborate  
- Exposure to tools like AWS, dashboards, and ticketing systems

**Qualifications:**

- Current **Junior or Senior** pursuing: Computer Science or Information Systems  
- Basic understanding of:  
  - SQL (huge plus)  
  - APIs or web applications  
- Strong problem-solving mindset (this matters more than experience)  
- Good communication skills (you’ll talk to real users)  
- Ability to work independently and figure things out

**Nice to Have:**

- Experience with dashboards (Tableau, QuickSight, etc.)  
- Exposure to PHP, Laravel, or any backend framework  
- Prior internship or technical support experience

**Compensation:**

We are proud to offer a competitive salary and benefits. Work from home or in our office at the Atlanta’s startup hub – [Atlanta Tech Village](https://atlantatechvillage.com/) (ATV). ATV’s amenities include a playroom, rooftop, unlimited coffee, snacks, and beer (with ID). We are just getting started so career opportunities are endless. Carpool Logistics is an Equal Opportunity Employer.

**Job Category:** Software Development

**Job Type:** Full Time

**Job Location:** Atlanta